Introduction
Welcome to 999ok. This Privacy Policy explains how 999ok collects, uses, stores, and protects your personal information. By using our website or app, you agree to this Privacy Policy.
We believe privacy is a fundamental right. That is why our Privacy Policy is built on international best practices. With Bangladeshi players in mind, we have written this policy in plain, accessible language so you always know exactly what happens with your data.
999ok is an internationally licensed online gaming platform. Protecting the privacy of our users sits at the heart of how we do business. Your data is never sold to third parties or shared with advertisers.
What Information We Collect
When you register and use our services at 999ok, we may collect the types of information listed below. We only collect what is necessary to provide you with our services.
| Type of Information | Example | Required? |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Yes |
| Contact Information | Mobile number, email address | Yes |
| Identity Verification (KYC) | Copy of NID, passport, or driving licence | Before withdrawal |
| Financial information | Payment methods, transaction history | Yes |
| Device & Technical Information | IP address, browser type, device ID | Automatic |
| Gaming Activity | Gaming history, betting patterns, login times | Automatic |
| Communication Records | Support chat history, email messages | When Necessary |
How We Collect Information
999ok may collect your information in several ways. The main methods are outlined below:
- Information provided directly: Information you provide through the registration form, KYC uploads, support chat, or email.
- Automatic Collection: When you use our site or app, device and browsing information is collected through cookies and tracking technologies.
- Payment Processor: Transaction confirmation details are received from the payment gateway during deposits or withdrawals.
- Identity Verification Service: Third-party verification services may be used during the KYC process.
- Fraud Prevention Tools: Usage patterns are automatically analysed to maintain account security.
How We Use Your Information
We use your information only for legitimate, specific purposes. Under the 999ok Privacy Policy, your data is used for the following:
- Account management: To create, verify, and maintain your account.
- Service Delivery: For providing gaming services, deposits, withdrawals, and other platform features.
- Security Assurance: To prevent fraud, money laundering, and other illicit activities.
- Legal compliance: To comply with regulatory guidelines and meet legal obligations.
- Service Improvement: For analytics to improve platform performance and enhance the user experience.
- Contact: To send you important updates, security alerts, and promotional offers (with your consent).
- Support Services: To resolve your complaints and queries.
- Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
Data Protection Measures
999ok protects your data using advanced technology and rigorous processes. Our security measures meet the highest industry standards.
- 256-bit SSL/TLS Encryption: All data is transmitted through encrypted channels.
- Firewall & Intrusion Detection: An advanced firewall system prevents unauthorised access.
- Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
- Regular Security Audits: Third-party security experts conduct regular audits of our systems.
- Limited Access Policy: Only authorized personnel have access to specific information.
- Data Minimization: Only the minimum information necessary to deliver the service is collected.
- Secure Data Centers: Our servers are hosted in world-class, secure data centres.
Cookies Policy
999ok uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential cookies: Required for login sessions and security purposes. These cannot be disabled.
- Functional cookies: Remembers your preferences such as language and theme. Disabling these may affect some site features.
- Analytics Cookies: Used to analyze site usage for improvements. You can turn this off.
- Marketing Cookies: To show you relevant offers. Never used without your consent.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some core site features from working.
Your Rights
Under the 999ok Privacy Policy, you have the following rights. To exercise any of them, please contact our support team.
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your data under specific conditions.
- Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to object: You may object to the use of your data for specific purposes.
- Marketing Opt-Out: You have the right to opt out of receiving promotional emails or messages.
Minor Protection
999ok is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors.
- Age verification is carried out at the time of registration.
- Age verification is mandatory as part of the KYC process.
- Any account identified as belonging to a minor will be closed immediately.
- Parents can report suspicious accounts to us.
Policy Changes
999ok may update this Privacy Policy when necessary. For any changes:
- The update date will be noted on this page.
- For significant changes, you will be notified via email or in-app notification.
- Continued use of the site after any changes constitutes your acceptance of the updated policy.
- You may be given the opportunity to re-consent before significant changes take effect.
Contact
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support chat available on the website
- Response time: Typically within 24–48 hours
What Sets the 999ok Privacy Policy Apart
Maximum Encryption
Every piece of your information is secured with 256-bit SSL encryption — keeping your data protected at bank-grade security standards.
Your Data Is Never Sold
Your personal information is never sold to advertisers or third parties. That is our commitment to you.
Your Control
You can view, update, or delete your data at any time. Full control stays with you.
International Standards
Our Privacy Policy is developed in accordance with GDPR and international data protection standards.
Quick Response
All privacy-related requests are responded to within 24–48 hours. Support is available 24/7.
Secure Storage
Your data is stored in world-class, secure data centres. Regular security audits ensure maximum protection at all times.